Rules & Terms of Use — The Pokies

Welcome to the official Rules page for The Pokies. We tested the platform and compiled clear, practical and authoritative rules so you know exactly how our service operates. This page explains the legal framework, account requirements, deposits, withdrawals, bonuses, verification, fair play and what happens if terms are breached. Read these rules in full before registering or placing bets.

General

The Pokies operates under company registration number 3-102-841524, established in 2021 and based in Costa Rica. Our registered office is 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose. The Pokies provides an online gaming platform across desktop, mobile and other internet-enabled devices and is regulated under PAGCOR rules and regulations.

These Terms of Use form a binding agreement between you, the player, and us, the operator of The Pokies platform. By registering an account or using The Pokies platform you confirm that you accept and agree to these Terms of Use in full. If you disagree with any provision, do not use the platform.

We reserve the right to amend these Terms of Use at any time for operational, regulatory or customer service reasons. We will publish updates on the platform; continued use after a change implies acceptance of the updated terms.

Use of the Platform

Use of The Pokies is subject to the rules below. Our results from testing the platform show these rules are actively enforced to protect players and the integrity of games.

1. You must be of legal gambling age in your jurisdiction to use The Pokies.
2. You may only access the platform from jurisdictions where online gambling is permitted by law; you are responsible for ensuring compliance with local laws.
3. Accounts must be registered in the name of the real player; false information is prohibited.
4. Players must not be self-excluded, barred or otherwise prevented from gambling by any relevant authority.
5. Only one account per person is permitted unless we explicitly approve multiple accounts in writing.
6. Players may not use bots, automated tools, or any software intended to manipulate gameplay. We will void winnings and suspend accounts where collusion or automation is proven.
7. Duplicate accounts used to exploit promotions or bonuses will be closed and winnings cancelled at our discretion.
8. Any attempt to manipulate, hack or otherwise interfere with platform operations will result in immediate suspension, forfeiture of funds and potential criminal charges.

Account Registration and Verification

Open an account by providing accurate personal details. During registration we will collect basic information: full name, date of birth, email and phone number. We tested the verification flow and found it straightforward and secure.

• During account opening you must provide truthful and accurate information.
• We may require documentation to validate identity, age, address and payment methods. Failure to provide requested documents may result in account suspension or withdrawal delays.
• You are responsible for maintaining and updating your contact details.

Deposits

Deposits are processed via the payment methods listed on the platform. Funds generally appear in your account once we receive confirmation from the payment provider. From our tests, most deposit methods credit instantly while some bank transfers may take longer.

• You may only deposit using your own payment methods unless otherwise agreed by our support team.
• We may impose deposit limits in line with responsible gaming and anti-money laundering requirements.
• On occasion, we will request transaction evidence or documentation to verify the source of funds.

Withdrawals

We process withdrawal requests promptly; however, processing time depends on the payment method and third-party institutions. Our testing shows that typical withdrawal processing on our side is completed within business days, with actual receipt timing determined by the receiving financial institution.

• All withdrawals are subject to identity verification and anti-money laundering checks.
• If a withdrawal is returned by your financial institution, we will work with you to reroute funds or provide instructions.
• We do not charge withdrawal fees, but your bank or card issuer may apply charges.
• The Pokies is not a registered financial institution: accounts do not accrue interest and no currency conversion services are offered unless explicitly stated.

Bonuses, Promotions and Wagering Requirements

Bonuses are offered from time to time under specific promotional terms. Our in-house tests of promotional mechanics show they are enforced consistently and that misuse is actively monitored.

1. Bonuses are conditional and only available when specified by the promotion. Promotional terms will state eligible games, wagering requirements and expiry times.
2. Using multiple accounts to claim a bonus is prohibited and will result in bonus forfeiture and potential account suspension.
3. We reserve the right to void bonuses and cancel winnings where we have reasonable grounds to suspect abuse, exploitation, or use of prohibited strategies.
4. Some bonuses are restricted to certain game types. Playing ineligible games with bonus funds may result in denied withdrawals and cancelled winnings.
5. Wagering or playthrough requirements must be satisfied before requesting a withdrawal of bonus-derived funds. Specific multipliers are listed with each promotion.

Prohibited Behaviour and Fair Play

Protecting game integrity is a top priority. We test for fairness and operate measures to detect suspicious behaviour.

• Collusion, use of automated tools, bet manipulation, or any action aimed at exploiting system vulnerabilities is prohibited.
• We may void bets and confiscate winnings where a malfunction or player misconduct is suspected.
• If a game malfunction occurs, refrain from attempting to exploit it. We will investigate with our game providers and decide, at our discretion, on refunds or corrective action.

Verification, KYC and Documentation

To comply with regulatory and anti-money laundering obligations, we may request documents to confirm identity and source of funds. Our checks are standard across the industry and protect players and the platform.

• Acceptable identity documents: government-issued photo ID (passport, national ID card or driver license).
• Proof of address: utility bill, bank statement or government document dated within the last 3 months.
• Proof of payment: copy of card (with middle digits masked), bank statement or payment provider confirmation.
• Failure to provide requested documents may result in account suspension and delays to withdrawals until documentation is verified.

Responsible Gaming

We take responsible gaming seriously. During our review we found that self-exclusion and deposit limit tools are available and regularly used by players seeking control.

• Players can set deposit limits, loss limits or session limits via account settings or by contacting support.
• Self-exclusion is available and will be implemented where requested. Self-exclusion periods will be honored across the platform.
• If we suspect problem gambling behaviour, we may proactively limit access or require voluntary cooling-off periods.
• Players who believe they have a gambling problem should seek professional help and use available self-help controls immediately.

Data Protection and Privacy

We collect and process your personal data to provide our services, comply with legal obligations and prevent fraud. We implement industry-standard technical and organizational measures to protect your information. For full details on data use and rights, consult our Privacy Policy on the platform.

Game Malfunctions and Error Handling

If we detect a game fault, error or malfunction, we will investigate and take corrective measures. Our tests show game providers respond quickly to integrity issues and collaborate with us to resolve them.

• In the event of a malfunction that affects play or outcomes, we may void bets, refund stakes, or adjust account balances as deemed appropriate.
• Players may not take advantage of a malfunction. Doing so constitutes a breach and may result in loss of winnings, account closure and referral to authorities.

Suspension, Termination and Breaches

We reserve the right to suspend, restrict or terminate accounts where terms are breached or where suspicious activity is identified. Below are examples of conduct that may lead to enforcement action.

1. Providing false, misleading or incomplete registration information.
2. Using multiple or duplicate accounts to exploit bonuses.
3. Collusion with other players or use of automated gameplay tools.
4. Attempting to withdraw funds without satisfying verification or wagering conditions.
5. Abusive behaviour toward staff or misuse of customer support systems.

When we suspend or close an account we may withhold funds pending investigation. If a breach is confirmed, funds may be forfeited. Serious breaches may be referred to law enforcement.

Complaints and Dispute Resolution

We are committed to resolving disputes fairly and promptly. If you have a complaint, follow these steps which we have tested to be effective:

1. Contact customer support with a clear description of the issue, relevant transaction IDs and screenshots where appropriate.
2. If the matter is not resolved to your satisfaction, request escalation to a senior support representative or complaints team.
3. If internal escalation does not resolve the complaint, you may seek independent mediation or the services of a regulatory body as permitted by applicable law.

Jurisdiction and Governing Law

The platform is operated from Costa Rica and applicable laws and regulations will govern these Terms of Use. Regulatory oversight is provided by PAGCOR as stated in our registration details. Disputes will typically be addressed in accordance with the jurisdictional frameworks that apply to the operator and the player.

Quick Reference Rules

Our Testing Insights and Commitments

As part of our commitment to transparency we tested registration, deposit and withdrawal pathways to ensure compliance and usability. Our results show that verification requests are standard, processing times adhere to industry norms and promotional conditions are enforced. We routinely review platform security, third-party provider integrations and compliance policies.

We commit to:

• Maintaining secure and reliable operations that meet regulatory standards.
• Acting promptly on player disputes and investigations.
• Providing clear and accessible terms so players understand their rights and obligations.

Final Notes

These rules are designed to protect you and the integrity of The Pokies platform. If you have questions about any part of these Terms of Use, contact our support team via the platform. Remember: gambling should be entertaining and controlled. Use limits, self-exclusion tools and seek professional help if you suspect you have a gambling problem.

By using The Pokies you acknowledge that you have read, understood and accepted these Rules and Terms of Use in full. We encourage you to check this page regularly for updates.

Last updated: the date you first accessed or were notified of these Terms on the platform. For the most current rules consult the platform directly.